Landlords vary enormously in their experience, portfolio size and the extent to which they want to be involved in the day-to-day management. So we create bespoke solutions which start with simply finding one tenant and extend right up to the UK-wide management of a substantial portfolio.

We have clients across the financial spectrum and at every service level we always look to provide excellent value for money. A very significant factor in our growth to date, has been referrals and recommendations from satisfied clients.

We keep our finger on the pulse of the local rental market to advise you on a realistic achievable figure. We work to present the property to its maximum advantage, whilst working within the preferences you might express for some types of tenant over others.

All our documentation is written in plain English with no hidden fees or small print - charges are made clear at the beginning of our relationship with you. Our staff will always accompany viewings both for your peace-of-mind and to ensure we convey the full benefit of the properties features to the applicant.

Of course, we have published office-opening hours but if we have an applicant with an urgent need we will always find the time to conduct a viewing. Equally, only suitable applicants should become tenants in your property, so we won't compromise our standards when it comes to thoroughly vetting and independently credit checking applicants before we proceed.

The status of 'landlord' brings with it financial and legal responsibilities, with the risk of a fine or criminal conviction if things go horribly wrong. As our client, we will keep you abreast of the latest legislation affecting your letting activities - in person when we first meet and then regularly through our monthly newsletters, although you are of course always welcome to pop into our office. People tell us they like feeling part of a wider circle of informed property investors when they become a client of Ellis & Co.  

A legally water-tight tenancy agreement is vital. Our agreement is written in plain English and covers all aspects. We recommend a professional inventory be drawn up to avoid disputes at the completion of the tenancy. Rents received are paid across promptly, with at least two payment runs each week. All our offices are registered with an approved deposit protection scheme and we will ensure that deposit funds are collected and handled in compliance with the law.

If you opt for our fully managed service, then we will visit the property on an agreed timetable to check it is being kept in good order and there are no unreported maintenance issues. Rest assured that all of the contractors who we instruct on your behalf to carry out work will have the correct trade accreditations and insurance in place.

We believe you have the right to demand a swift, efficient and courteous service at all times. We will deal with any concerns promptly, effectively and in a positive manner. Should there ever be an occasion when you are not entirely happy with our service then we have a complaints procedure available from any Ellis & Co office.